We offer free express shipping on all orders within Australia
For change of mind, we will happily provide a full refund or exchange if the item(s) is returned within 14 days of receipt.
To return the item, you can either
- Return the item(s) to your nearest Carolina Lemke Australian store.
- Request a returns form from our “contact us” page and send the item back to our Sydney based returns centre, at your cost.
Once we receive your return we will process your refund, or we'll be in touch to arrange an exchange.
There are a few things to keep in mind if you are returning something:
- The goods are to be returned in original condition, with all original tags, case, cleaning cloth and original packaging.
- Any item presented for return or exchange needs to be accompanied with its proof of purchase.
- If you arrange the return or exchange directly with our online store, you'll have to wear any postage charges.
In the case of a faulty item, please contact us at firstname.lastname@example.org and we will endeavour to replace or fix the faulty item or provide you with a refund.