We offer free shipping on all orders over $50 within Australia.
FULL PRICE SUNGLASSES - For full price sunglasses purchases we will happily provide a full refund or exchange for change of mind if the item(s) is returned within 21 days of receipt.
SALE SUNGLASSES - For sale items, we do not accept returns for change of mind.
PRESCRIPTION GLASSES - As prescription lenses are custom made, we do not accept returns for change of mind.
If your item is eligible for return based on our returns policy, you can either:
- Return the item(s) to your nearest Carolina Lemke Australian store. Click here for store locations.
- Contact us via the support function and we will provide you with details of where to ship your return item(s)
Once we receive your return we will process your refund, or we'll be in touch to arrange an exchange.
There are a few things to keep in mind if you are returning something:
- The goods are to be returned in original condition, with all original tags, case, cleaning cloth and original packaging.
- Any item presented for return or exchange needs to be accompanied with its proof of purchase.
- If you arrange the return or exchange directly with our online store, you'll have to wear any postage charges.
In the case of a faulty item, please contact us via the support function and we will endeavor to replace or fix the faulty item or provide you with a refund.